Refund policy

Returns 

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return, items must be:

• Unused and in their original condition
• Returned in original packaging
• Accompanied by proof of purchase

To request a return, contact us at hello@padeland.co
Returns must be approved before being sent back.

Product-Specific Returns

Due to the nature of our products:

• Tote bags are non-returnable due to being made-to-order, as each item is produced specifically for your order.
• Frame protection strips must be unused and not applied to be eligible for return. Once applied, they cannot be refunded due to adhesive nature of the product.

If you’re unsure about a product, we recommend contacting us before purchasing at: hello@padeland.co

Faulty or Incorrect Items

Please check your order upon arrival. If you receive an item that is faulty, damaged, or incorrect, contact us immediately at hello@padeland.co

Include:

• Your order number
• A brief description of the issue
• Clear photo evidence

Once reviewed, we will arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be issued to your original payment method within 10 business days of receiving and inspecting the return.Please allow additional time for your bank or payment provider to process the refund as it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: hello@padeland.co